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Case Study

Precision in Pharmacy: Transforming Order Picking with Smart Automation

5 December 2025

A busy city-centre pharmacy was facing mounting challenges. Limited storage space, increasing customer demand, and a growing product range were putting significant pressure on the team. Manual storage and order picking were time-consuming and prone to errors, leaving staff with less time to focus on customer care.

To address these issues, the pharmacy needed a solution that could optimise operations while making the most of their limited space. The Smart-FlexDEPOT provided the answer—a modular picking system designed to streamline processes and improve efficiency.

The Challenge: Space, Speed, and Accuracy

Pharmacies often operate in tight spaces with high demands. This particular pharmacy required a system that could adapt to its unique layout, maximise storage capacity, and ensure fast, accurate medication dispensing. The goal was to reduce errors, save time, and allow staff to dedicate more attention to customers.

The Solution: Smart-FlexDEPOT

The Smart-FlexDEPOT was designed to meet these needs. Its modular construction allowed it to integrate seamlessly into the pharmacy’s existing space, regardless of size constraints.

At the core of the system is a robust gantry solution, powered by high-performance IMI Bahr linear systems, including the LLZ 60, MLZ 60-SW, EGT 40, and LLZS 60. These components combine reinforced belt and spindle axes to deliver precise positioning, reliability, and durability. The result is smooth, efficient operation that keeps pace with the demands of a busy pharmacy.

Pharmacy packaging solution

Delivering Real Results

The implementation of the Smart-FlexDEPOT has delivered significant measurable improvements:

  • Faster order picking: Streamlined processes reduced time spent on manual tasks, enabling the pharmacy to serve customers more efficiently.

  • Improved accuracy: Automation minimised errors, ensuring patients received the correct medications.

  • Increased staff capacity: By automating repetitive tasks, staff could focus on providing personalised care and consultations.

  • Optimised storage: Every centimetre of available space was utilised, allowing the pharmacy to expand its product range without compromising efficiency.

A Collaborative Approach

Our engineering team collaborated with AMI Förder- und Lagertechnik GmbH, to design a system tailored to the pharmacy’s specific needs. By combining precision engineering with a deep understanding of operational challenges, the Smart-FlexDEPOT has set a new benchmark for pharmacy automation.

The Smart-FlexDEPOT has transformed the way we work. It’s faster, more accurate, and has allowed us to focus on what matters most—our customers.

Engineering a Better Future

The Smart-FlexDEPOT demonstrates how innovative engineering can address real-world challenges. By improving efficiency, accuracy, and space utilisation, it is helping pharmacies deliver better service and enhance the overall customer experience.

At IMI, we are proud to support projects like this, where advanced technology and collaboration drive meaningful improvements in everyday operations.

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