Our Approach

We have looked into the research in this area, consulted a number of recognised bodies, and we are guided to believe that transmission through the supply chain does not present a significant risk. We would always remain on the side of caution and have had a global team working on best practices including hygiene practices since early February. We remain vigilant and continue to monitor the situation.

We want to reassure our customers and suppliers that we are here to help in these uncertain times. We will endeavour to keep you informed of any changes to our business and operating practices. You can continue to contact us through our website, through our customer service teams and also via your Key Account Manager.

As the situation varies from country to country, we are following the guidance recommended by the local authorities closely and will continue to understand and implement any changes to protect the health and wellbeing of our employees, customers and suppliers.

We would like to thank you for your on-going support in this difficult time and please do not hesitate to contact us if we can help you.

Support

These times are unprecedented and we are keen to support you as best as we possibly can to help you and your business adapt. Please visit our dedicated technical support page which provides a range of online tools to help you get the answers you need, when you need them. For immediate help you can use Live Chat, or request a call back from one of our highly skilled application engineers or contact our team.

Important Update - 23 April 2020

We have never experienced challenges as daunting as those we now all face with the emergence of COVID-19. Our health, our lifestyles, and our business operations have been disrupted. But everyone is adjusting. We all have a role to play – and we are doing so together.

Norgren is proud to be working in partnership with medical manufacturers around the world to ensure we speedily supply the components they need to build ventilation equipment used to save lives. And, as the demand from the life sciences marketplace grows in urgency, our production of these essential components has kept pace. Many of our sites globally are working 24/7 and taking no shortcuts while maintaining the quality of our products. We have ramped up to nearly ten times our production capacity to deliver essential parts, such as proportional valves, which play a crucial role in the dosing of oxygen within ventilator systems.

We are now producing critical components that would ordinarily require six-to-nine-months in as little as eight weeks. In partnership with other companies, we are reducing pressure on all parts of the medical supply chain--converting much of our operations to making not only components for ventilators, but medical supplies and solutions for biopharma and diagnostic applications.

We’re extremely proud of our teams who have adapted to new ways of working and who continue to deliver Breakthrough Engineering for our customers.

We would like to thank our customers and suppliers for their on-going support while we play our part at this critical time. If we can help you, please do not hesitate to contact us.