What are cookies?
We may use information obtained about you from cookies or similar technology. Cookies are text files containing small amounts of information which we download onto your computer or device when you visit our website. We can recognise these cookies on subsequent visits and they allow us to remember you.
Cookies come in many forms, we have set out the main types below:
First and third-party cookies - whether a cookie is first-party or third-party refers to the domain placing the cookie. First-party cookies are those set by a website that is being visited by the user, the website displayed in the URL window e.g. https://www.norgren.com. Third-Party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website this would be a third-party cookie.
For example on our website you may notice some cookies that aren't related to us. If you go onto a web page that contains embedded content, for example from YouTube or Vimeo, you will be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.
Whilst using the "Live Chat" feature on our website at times when it is available, third parties may place cookies on your computer in order to provide this service.
Persistent cookies - these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookie - these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are automatically deleted.
If you want to delete any cookies that are already on your computer or device, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
After your initial visit to the website we may change the cookies we use. This cookies policy will always allow you to know who is placing cookies, for what purpose and give you the means to disable them so you should check it from time to time.
1. Strictly necessary cookies
These cookies enable services you have specifically asked for. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies certain services you have asked for cannot be provided.
This website uses the following strictly necessary cookies:
.AspNetCore.Antiforgery.* – Strictly necessary cookie to aid security
.AspNetCore.Cookies – Strictly necessary cookie to provide user authentication
.AspNetCore.Session – Strictly necessary cookie to store user data
ai_user – Strictly necessary insight cookie to recognise users over multiple sessions
ai_session – Strictly necessary insight cookie used to preserve user state
ARRAffinitySameSite – Strictly necessary cookie used by our load-balancer
ARRAffinity – Strictly necessary cookie used to manage session data
NORGREN_ENSIGHTEN_PRIVACY_BANNER_VIEWED – Strictly necessary cookie to remember cookie preferences
NORGREN_ENSIGHTEN_PRIVACY_BANNER_LOADED – Strictly necessary cookie to remember cookie preferences
NORGREN_ENSIGHTEN_PRIVACY_MODAL_VIEWED – Strictly necessary cookie to remember cookie preferences
NORGREN_ENSIGHTEN_PRIVACY_MODAL_LOADED – Strictly necessary cookie to remember cookie preferences
NORGREN_ENSIGHTEN_PRIVACY_NORGREN_ENS – Strictly necessary cookie to remember cookie preferences
NORGREN_ENSIGHTEN_PRIVACY_Functionality – Strictly necessary cookie to remember cookie preferences
NORGREN_ENSIGHTEN_PRIVACY_Performance – Strictly necessary cookie to remember cookie preferences
XSRF-Token – Strictly necessary cookie to aid security
2. Performance cookies
These cookies collect information on the pages visited. These cookies collect information about how users use a website, for instance which pages users go to most often, and if they get error messages from web pages. It is only used to improve how the website works. We use Google Analytics and similar analytical tools which use performance cookies to provide us with information on how the website is performing and how you use the website.
The website currently uses the following analytics cookies:
_ga – Google Analytics cookie used to distinguish users
_ga_* – Google Analytics cookies used to persist session state
_gid – Google Analytics cookie used to distinguish users
ki_r – Qualaroo cookie used to record the referring website
ki_s – Qualaroo cookie used to record survey responses
ki_t – Qualaroo cookie used to record view counts
ki_u – Qualaroo cookie used to record an anonymous identifier to associate with responses
lpv1032301 – Salesforce cookie used to improve page view tracking
pardot - Salesforce session cookie
visitor_id1032301 – Salesforce cookie used identify website visitor
visitor_id1032301-hash – Salesforce cookie used to validate visitor_id1032301
3. Functionality cookies
These cookies remember choices you make to improve your experience. These cookies allow the website to remember choices you make and provide enhanced, more personal features. For example, a cookie is used to remember you if you have logged in during a previous session. These cookies can also be used to remember changes you have made to text size, fonts and other parts of the web pages that you can customise. These cookies are not used to track your browsing on other sites.
This website uses the following functional cookies:
__lc_cid – Live Chat cookie necessary for the Live Chat functionality on the website
__lc_cst – Live Chat cookie necessary for the Live Chat functionality on the website
HTML email web beacons
Our emails may contain a single, campaign-unique “web beacon pixel” to tell us whether our emails are opened and verify any clicks through to links within the email. We may use this information for purposes including determining which of our emails are more interesting to you, to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.
Use of IP addresses and web logs
We may also use your IP address and browser type to help diagnose problems with our server, to administer our website and to improve the service we offer to you. An IP address is a numeric code that identifies your computer on the internet. Your IP address might also be used to gather broad demographic information.
We may perform IP lookups to determine which domain you are coming from (e.g. google.com) to more accurately gauge our users’ demographics.
Information from these types of cookies and technologies or about website usage is not combined with information about you from any other source.
Cookies policy does not cover third party websites
Please note that this cookies policy does not apply to, and we are not responsible for, the privacy practices of third party websites which may be linked to this website.
Changes to the Cookies Policy
We may update this cookies policy from time to time. Where appropriate, any such changes will be notified to you. We would encourage you to review the policy from time to time to stay informed of how we are using cookies.
This cookies policy was last updated in November 2023.